- A customer is entitled to cancellation of an order for up to 14 days. However, if the cancellation request comes in after the item is shipped the customer will be charged postage.
- Cancellation requests must be made via an email to our email address (or eBay or Amazon messaging).
- “If you cancel your order, the retailer has to refund your money within 30 days at the latest. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.” (Which.co.uk)
- Please note, if you cancel the product and it is returned in unsalable or used condition an amount will be deducted.
- “Under the Consumer Contracts Regulations, your right to cancel an online order for goods starts the moment you place your order and ends 14 days from the day your goods are delivered to you, your nominated neighbour or your approved safe place. You then have a further 14 days from the date you notified the retailer you were cancelling your order to return the goods.”
THE FIT4HOME WARRANTY
Here at Fit4home we are 100% committed to our customers and provide every customer with a free 12 month warranty on all purchases.
- General wear and marks from use.
- Water damage.
- Damage due to improper use.
- Noises emanating from the product
- Chassis damage and scratching due to improper use or dropping.
- Electronic damage due to improper use or dropping.
- Damage caused by collisions or accidents whilst using the product.
We will cover any manufacturing faults and electrical malfunctions and repair or replace (like for like) your product if any of these problems arise. Please note, we are unable to refund you and if the item is beyond repair you will be offered vouchers to the original value of the product to spend in our shop.
If you have any questions regarding your warranty please send us an email at email@example.com
We will accept any unused product back for full refund within 14 days. Please note the product must be unused, sealed and in its original packaging, all products will be checked upon arrival. The customer will be liable for the return postage costs. Please note it can take up to 14 days for the return to be processed once received.