PLEASE NOTE, DUE TO UNPRECEDENTED DEMAND FOR ONLINE SHOPPING AND ESPECIALLY FITNESS PRODUCTS THERE HAVE BEEN SOME DELAY IN DELIVERING ITEMS. PLEASE ALLOW LONGER FOR ITEMS TO BE DELIVERED TO YOU.
All Items below 30 Kg (if purchased before 1PM) are usually dispatched via Parcel Force or DPD with the ‘Next Working Day’ Delivery Service. Items between 30 Kg and 50Kg are sent by Tuffnells Couriers, again with the ‘Next Working Day Delivery’ service. Any item over 50 Kg in weight is sent via a Tuffnells Delivery Service and can take up to 3 – 5 working days to arrive.
At present we cannot offer a fixed time for delivery as the Courier Service we use can deliver any time between 9am – 6pm. Therefore it is the Customers responsibility to ensure that someone is present to receive the item. Please ensure that your account is updated with your correct address and contact details, as our courier service may want to contact you by phone to ensure you are on location to receive delivery.
Deliveries are made Mon – Fri but if any customer requires a specific service such as ‘Weekend Delivery’ please send us a message and we will happily assist you. In the event of a failed delivery, a card shall be left by the courier’s driver. A further attempt to deliver the item will be made. If the customer fails to receive the item after the additional attempt, the package shall be sent back to Fit4Home Ltd.
Before signing for your delivered product we request that you thoroughly check the packaging to ensure that no damage has occurred whilst in transit.
We offer free delivery to mainland UK . This does not include the Scottish Highlands, Isles off the Coast, Ireland and Northern Ireland. However we will contact you prior to this dispatch of your order to discuss any additional shipping fees.
**Please note there may be may some exceptions where delivery charges may apply for some of our products, if you are located within Mainland UK.
For further information or queries please contact us, one of our customer service representatives will be happy to support you.